Your Team Behind the Buzz

With 18 years of experience in the BPO industry, I have held various positions ranging from an agent to SME, Team leader to Operations Manager, and ultimately Business Director.

My responsibilities have included managing multiple teams, ensuring team performance, employee retention, and driving program growth.

With over 4 years of experience as a Virtual Assistant, I have demonstrated expertise in delivering comprehensive remote administrative support, including email management, scheduling, research, website design, and social media management. In addition, I bring 8 years of experience as a Quality Analyst in a BPO environment, where I led key quality assurance initiatives that significantly reduced defects and enhanced customer satisfaction. I have developed and implemented robust quality control processes, collaborated on strategic testing methodologies, and ensured adherence to regulatory compliance standards.

 With nearly 10 years of experience in sales and customer service, I have demonstrated expertise in building strong client relationships, understanding customer needs, and delivering tailored solutions that drive business growth. In addition, I have a proven track record of exceeding sales targets, enhancing customer satisfaction, and contributing to increased profitability. My ability to identify market opportunities, develop strategic sales initiatives, and foster long-term partnerships has been instrumental in driving business success.