Your Team Behind the Buzz

With 18 years of experience in the BPO industry, I have held various positions ranging from an agent to SME, Team leader to Operations Manager, and ultimately Business Director.

My responsibilities have included managing multiple teams, ensuring team performance, employee retention, and driving program growth.

 With over 4 years of experience as a Virtual Assistant, I specialize in remote administrative support, including email management, scheduling, research, website design, and social media management. Alongside this, my 8 years as a Quality Analyst in the BPO industry honed my skills in process improvement, quality control, and compliance, driving efficiency, reducing errors, and enhancing overall customer satisfaction.